Privacy policy

To be validated by legal counsel before publication.

What we process

Your account (name, phone, e-mail), your addresses, your orders and payments, your exchanges with customer care, and the browsing data the shop needs to work.

Why

To prepare and deliver your orders, keep you informed, prevent fraud, and — with your consent — measure our audience and personalise our communications.

Delivery tracking

When Wamia Express delivers your order, the tracking page shows the estimated arrival time, the driver’s first name and, as they get close, the vehicle’s position — for your parcel only and only while the route is running. The driver receives your name, address and phone number for the delivery only. The proof of delivery (time, place, recipient’s name, photo or signature where taken) is kept with the order; drivers’ positions are deleted after 30 days. The driver’s number is never shared with you: calls go through our relay.

Your choices

You manage your consents (analytics, advertising, e-mail, SMS, WhatsApp) from My account › Privacy and the cookie banner. You can request an export or the deletion of your data in the same place.

Retention and security

Order data is kept as long as Tunisian law requires (accounting, warranties). Card payments are processed by ClicToPay; we never store your card number.

Contact

privacy@wamia.tn