Problem with my order
Missing, damaged or wrong item
Questions
- Damaged, wrong or missing itemOpen a return from the delivered order with the reason and a photo: the pickup is free and the refund or exchange follows receipt. A missing item is reported the same way.
- I never received my orderIf tracking says “delivered” and you have nothing, check with neighbours or the caretaker, then contact us within 48 hours: we investigate with the carrier and refund you if the parcel cannot be found.